PURCHASE AND SHIPPING TERMS
To United States and Canada: $5.95
You will be charged for your order at the time of purchase. All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped. For your security, the billing name and address must match that of the credit card used for payment.
The payment by credit card is secure. You will pay through JP Morgan Chase Paymentech system (authorize system).
Saint Germain Cosmetics Paris, LLC accepts the following methods of payment: Visa, MasterCard, Discover, American Express and PayPal. We do not accept payment by COD, personal check, money order, gift certificates, layaway, or credit cards with a billing address outside of the United States or Canada.
Most orders are processed within 48 hours of receipt (processing times do not include weekend days). Orders placed on Saturday or Sunday will be processed the following day. Once an order is placed shipment status will be updated on the “my account” section of the Website. Orders sent to Post Office Boxes or Military APO/FPO addresses must be shipped via the U.S. Postal Service and can not be sent via courier or expedited shipment. Orders are accepted for shipment only within the United States and Canada.
Your order may be cancelled in whole or in part if: (a) items are not available; (b) we have difficulty in processing payment information; (c) we cannot ship to the address provided, (d) you placed a duplicate order; or (e) you requested a cancellation of your order. If your order is cancelled in whole or part, the full amount of the cancelled order will be credited back to the method of payment you used when you placed your original order. Upon cancellation, you will receive an email notice alerting you to the cancellation. If you require any assistance, please contact Customer Service by email or telephone.
Returns and Exchanges
Your purchase is 100% satisfaction guaranteed. If for any reason you are not fully satisfied with your purchase of a Saint Germain Cosmetics Paris, LLC product, return the UNUSED PORTION within thirty (30) days of receipt of purchase for a full refund of the purchase price (less a 15% restocking fee). At your election, you will receive a refund or credit for future purchase of our products. Credits are issued only for product return as unused in the same condition as originally sold. Please allow two billing cycles from the date of return for us to issue a credit card credit. Please follow the instructions on the invoice enclosed with your order to complete your return or exchange. To ensure proper processing of your exchange, we recommend that you send it via UPS.
Damaged or Missing Merchandise
If merchandise arrives damaged or missing (i.e. broken bottle), email us immediately so that we may alert the carrier. You are responsible for immediately communicating the condition of the damaged goods to the carrier before the carrier leaves the premises. You must keep all packing and shipping boxes or a claim cannot be filed on your behalf.
Reservation of Rights
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. If we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Saint Germain Cosmetics Paris, LLC also reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.